The impact of service contact type and demographic characteristics on service quality perceptions
| Year of publication: |
2008
|
|---|---|
| Authors: | Ganesan-Lim, Cheryl ; Russell-Bennett, Rebekah ; Dagger, Tracey |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 6-7, p. 550-561
|