The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Year of publication: |
2015
|
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Authors: | Lodorfos, George ; Kostopoulos, Giannis ; Kaminakis, Kostas |
Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 16.2015, 2/3, p. 169-181
|
Subject: | service delivery system | SDS | service quality | employee adaptability | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
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