The impact of service failures on firm profitability : integrating machine learning and statistical modeling
Davood Golmohammadi, Mahour Mellat Parast and Nada Sanders
| Year of publication: |
2022
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| Authors: | Golmohammadi, Davood ; Parast, Mahour Mellat ; Sanders, Nada R. |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 160438-7. - Vol. 69.2022, 6,1, p. 3038-3052
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| Subject: | Airline operations | firm performance | neural networks (NN) | service failures | service quality | strategy | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Unternehmenserfolg | Firm performance | Neuronale Netze | Neural networks | Künstliche Intelligenz | Artificial intelligence | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1109/TEM.2020.3015771 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013542836