The impact of service system design and flow experience on customer satisfaction in online financial services
David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma, and Don G. Wardell
| Year of publication: |
2010
|
|---|---|
| Authors: | Ding, David Xin ; Hu, Paul Jen-Hwa ; Verma, Rohit ; Wardell, Don G. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 1, p. 96-110
|
| Subject: | Finanzdienstleistung | Financial services | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003959021