The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Bekir Bora Dedeoglu, Anil Bilgihan, Ben Haobin Ye, Piera Buonincontri, Fevzi Okumus
| Year of publication: |
June 2018
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|---|---|
| Authors: | Dedeoğlu, Bekir Bora ; Bilgihan, Anil ; Ye, Haobin ; Buonincontri, Piera ; Okumus, Fevzi |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 72.2018, p. 10-20
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| Subject: | Substantive staging of servicescape | Communicative staging of servicescape | Emotional value | Novelty value | Hedonic value | Behavioral intentions | Customer experience | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Emotion | Hedonischer Preisindex | Hedonic price index | Kundenzufriedenheit | Customer satisfaction | Soziale Werte | Social values | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2017.12.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011872661