The impact of technological factors on information systems success in the electronic‐government context

Purpose – This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions. Design/methodology/approach – Using a survey method, data were gathered from 201 users from four electronic government (EG) agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived usefulness, and user satisfaction. Findings – The findings indicate that all the technological factors are significantly correlated with the four IS success dimensions. Further analyses also found that IS competency and IS facilities were the two highest predictors of IS success, followed by IS integration. The study concludes that the technological factors investigated were very important in ensuring the successful utilization and implementation of information systems in the EG agencies. Research limitations/implications – Future studies should consider other attributes besides the technological factors in order to look at success in a more meaningful way. Further research should also look into the empirical studies on net benefits of IS success as included in Seddon's and DeLone and McLean's models. Also, future studies should consider other sets of setting. Practical implications – The findings should assist policy makers in formulating new policies on technical factors influencing systems implementation success. The study should also assist public managers to identify the key technological factors in ensuring systems effectiveness and success. Originality/value – The study has incorporated the key technological factors as independent variables into DeLone and McLean's IS success model.