The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry
Year of publication: |
2016
|
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Authors: | Kim, Sung-Bum ; Kim, Dae-Young |
Published in: |
Asian journal of sustainability and social responsibility. - Cham, Switzerland : Springer International Publishing, ISSN 2365-6417, ZDB-ID 2843159-5. - Vol. 1.2016, 4, p. 39-55
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Subject: | Customer loyalty | Corporate social responsibility | Corporate reputation | Relationship quality | Service quality | Transparency | Dienstleistungsqualität | Corporate Social Responsibility | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Firmenimage | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1186/s41180-016-0004-1 [DOI] hdl:10419/217366 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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