The importance and formalization of service quality dimensions : a comparison of Chile and the USA
Rodrigo Guesalaga; Dennis Pitta
| Year of publication: |
2014
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|---|---|
| Authors: | Guesalaga, Rodrigo ; Pitta, Dennis |
| Published in: |
The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 31.2014, 2, p. 145-151
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| Subject: | SERVQUAL | Hofstede | Cultural differences | Cultural dimensions | Service quality dimensions | Chile | United States of America | Dienstleistungsqualität | Service quality | USA | United States | Kulturelle Identität | Cultural identity | Vergleich | Comparison | Kundenzufriedenheit | Customer satisfaction | Nationalkultur | National culture | Interkulturelles Management | Cross-cultural management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010373824