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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline, (2023)
Technology-driven service strategy
Huang, Ming-Hui, (2017)
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria, (2024)
The importance of Fintech's development for the embeddedness of outsourcing and offshoring firms
Głowacki, Jakub, (2021)
Globalisation trends in the service industries : consequences for the international division of labour
Geodecki, Tomasz, (2021)
The development of European business services value chains : the perspective of emerging economies