The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior
| Year of publication: |
2008
|
|---|---|
| Authors: | Lu, Yan ; Seock, Yoo-Kyoung |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 36.2008, 11-12, p. 901-918
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