The influence of individual mindsets towards product returns on consumer behavior in e-commerce
vorgelegt von Jingnan Zhu
| Year of publication: |
[2018]
|
|---|---|
| Authors: | Zhu, Jingnan |
| Publisher: |
[Aachen] : [Apprimus] |
| Subject: | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Electronic Shopping | Retoure | Verbraucherverhalten |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIII, 190 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Dissertation, Rheinisch-Westfälische Technische Universität Aachen, 2018 |
| Classification: | Marketing ; Betriebliche Information und Kommunikation |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011957566