The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels
Year of publication: |
2013
|
---|---|
Authors: | Browning, Victoria ; So, Kevin Kam Fung ; Sparks, Beverley |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 14089907. - Vol. 30.2013, 1 (1.1.), p. 23-40
|
Saved in:
Saved in favorites
Similar items by person
-
Browning, Victoria, (2013)
-
The impact of online reviews on hotel booking intentions and trust
Sparks, Beverley, (2011)
-
Complaining in cyberspace : the motives and forms of hotel guests? complaints online
Sparks, Beverley, (2010)
- More ...