The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis
| Year of publication: |
2018
|
|---|---|
| Authors: | Carranza, Rocío ; Díaz, Estrella ; Martín-Consuegra, David |
| Published in: |
Journal of Hospitality and Tourism Technology. - Emerald, ISSN 1757-9880, ZDB-ID 2536149-1. - Vol. 9.2018, 3, p. 380-396
|
| Publisher: |
Emerald |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1108/jhtt-09-2017-0104 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012075285