The influence of technology anxiety on consumer use and experiences with self-service technologies
| Year of publication: |
2003
|
|---|---|
| Authors: | Meuter, Matthew L. ; Ostrom, Amy L. ; Bitner, Mary Jo ; Roundtree, Robert |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 56.2003, 11, p. 899-906
|
| Publisher: |
Elsevier |