The interconnection between workplace incivility, religiosity and employees' psychological well-being : an update of the conservation of resources theory

Drawing upon the conservation of resources (COR) theory, this study contextually examines the relationship between workplace incivility and employees' psychological well- being, and the moderating effect of religiosity on this relationship. Following a quantitative approach, data were collected from 199 employees from different service industries in Jordan and the hypotheses were tested with partial least squares-structural equation modelling (PLSSEM) using SmartPLS 3.3.3. The findings show that workplace incivility negatively affects employees' psychological well-being, and intrinsic religiosity buffers this adverse effect. Our study brings to fore the concept of religiosity, an important yet neglected personal resource. The findings extend the notion of COR theory through capturing the linkages between the focal constructs, thus contributing to the literature through demonstrating that intrinsic religiosity, as a boundary condition, buffers the adverse effect of workplace incivility on employees' wellbeing. The study highlights in closing an array of future research directions.