The internet: a new era in customer service
Year of publication: |
2000
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Authors: | Walsh, John ; Godfrey, Sue |
Published in: |
European management journal : publ. twice a year for the Scottish Business School. - Oxford [u.a.] : Pergamon, Elsevier Science, ISSN 0263-2373, ZDB-ID 8594971. - Vol. 18.2000, 1, p. 85-92
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