The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Year of publication: |
2013
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Authors: | Panttouvakis, Angelos ; Bouranta, Nancy |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 2, p. 186-201
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Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Hafenwirtschaft | Port management | Griechenland | Greece |
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