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The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla, (2014)
The effects of wage contracts on workplace misbehaviors : evidence from a call center natural field experiment
Flory, Jeffrey A., (2016)
Bullying in the Indian workplace : a study of the ITES-BPO sector
D'Cruz, Premilla, (2013)
Social upgrading, a mixed bag : the Indian IT/ITES sector
Noronha, Ernesto, (2022)
Redefining professional : the case of India's call centre agents
D'Cruz, Premilla, (2009)
Union formation in Indian call centres
Taylor, Phil, (2009)