The mediating role of relational benefit between service quality and customer loyalty in airline industry
Po-Tsang Chen and Hsin-Hui "Sunny" Hu
| Year of publication: |
2013
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|---|---|
| Authors: | Chen, Po-tsang ; Hu, Hsin-hui |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 9, p. 1084-1095
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| Subject: | service quality | relational benefits | customer loayalty | airline industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Luftverkehr | Air transport | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009793751