The mitigating effect of matching regulatory focus with arousal‐inducing stimuli in service failure situations
| Year of publication: |
2020
|
|---|---|
| Authors: | Das, Gopal ; Roy, Rajat ; Spence, Mark T. |
| Published in: |
Psychology & Marketing. - Wiley, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 37.2020, 10 (18.07.), p. 1420-1432
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mar.21390 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012273783