The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction
| Year of publication: |
2003
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|---|---|
| Authors: | Yi, Youjae ; La, Suna |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 23.2003, 5, p. 20-47
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