The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction-loyalty relationship
| Year of publication: |
2011
|
|---|---|
| Authors: | Tuu, Ho Huy ; Olsen, Svein Ottar ; Linh, Pham Thi Thuy |
| Published in: |
The journal of consumer marketing. - Bradford : Emerald, ISSN 0736-3761, ZDB-ID 6301514. - Vol. 28.2011, 5 (2.8.), p. 363-376
|