The more extroverted the better? : unraveling the complex relationship between service robots' personality and the service robot experience

Changxu (Victor) Li, Bart Larivière

Year of publication:	2023
Authors:	Li, Changxu ; Larivière, Bart
Subject:	complexity and configuration theories \| contextual heterogeneity \| customer experience \| fuzzy-set qualitative comparative analysis (fsQCA) \| necessary condition analysis (NCA) \| service robots' personality \| Roboter \| Robot \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality

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