The nature of the service quality and satisfaction relationship: Empirical evidence for the existence of satisfiers and dissatisfiers
| Year of publication: |
2008
|
|---|---|
| Authors: | Pollack, Birgit Leisen |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 18.2008, 6, p. 537-558
|