The negative effect of team's prior experience and technological turbulence on new service development projects with customer involvement
Year of publication: |
2015
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Authors: | Carbonell, Pilar ; Rodriguez Escudero, Ana Isabel |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 49.2015, 3/4, p. 278-301
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Subject: | Customer involvement | Information use | New service performance | Technological turbulence | Lead users | Team’s prior experience | Arbeitsgruppe | Team | Kundenintegration | Customer integration | Innovationsmanagement | Innovation management | Produktentwicklung | New product development | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Innovation | Konsumentenverhalten | Consumer behaviour |
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