The option value of returns : theory and empirical evidence
Year of publication: |
2009
|
---|---|
Authors: | Anderson, Eric T. ; Hansen, Karsten T. ; Simester, Duncan |
Published in: |
Marketing science. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 28.2009, 3, p. 405-423
|
Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Textilhandel | Textile distribution | USA | United States |
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