//-->
The impact of TQM implementation in a human service agency
Mersha, Tigineh, (2009)
A Six Sigma approach to measure service quality in key dependencies of a government ministry
Fontalvo-Herrera, Tomás, (2021)
Measuring business excellence : Volume 11, Number 4: Managing with measures in the public sector
Jarra, Yasar, (2007)
An introduction to contemporary public budgeting
Kramer, Fred A., (1979)
Paddy dryers for Thanjavur : a case of agricultural development in India
Kramer, Fred A., (1971)
Public management in the 1980s and beyond
Kramer, Fred A., (1983)