The path to customer centricity
| Year of publication: |
2007
|
|---|---|
| Authors: | Shah, D. ; Rust, R. ; Parasuraman, A. |
| Published in: |
Human resources abstracts : an international information service. - Berverly Hills, Calif : Sage Publ, ISSN 0099-2453, ZDB-ID 1946262. - Vol. 42.2007, 4, p. 113-116
|