The performance effect of feedback frequency and detail : evidence from a field experiment in customer satisfaction
Pablo Casas-Arce, Sofia M. Lourenço, and F. Asís Martínez-Jerez
| Year of publication: |
December 2017
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|---|---|
| Authors: | Casas-Arce, Pablo ; Lourenço, Sofia M. ; Martínez-Jerez, F. Asís |
| Published in: |
Journal of accounting research. - Hoboken, NJ : Wiley Blackwell, ISSN 0021-8456, ZDB-ID 219360-7. - Vol. 55.2017, 5, p. 1051-1088
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| Subject: | feedback | incentives | salience | performance | customer satisfaction | field experiment | Kundenzufriedenheit | Customer satisfaction | Feldforschung | Field research | Experiment | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/1475-679X.12184 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011790750