The Performance-Importance Response Function: Observations and Implications
| Year of publication: |
1999
|
|---|---|
| Authors: | Sampson, Scott E. ; Showalter, Michael J. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 19.1999, 3, p. 1-25
|