The perils of pleasing : innovation-stifling effects of customized service provision
Matthijs J. Janssen, Koen Frenken, Elena M. Tur, Alexander S. Alexiev
| Year of publication: |
2022
|
|---|---|
| Authors: | Janssen, Matthijs J. ; Frenken, Koen ; Tur, Elena M. ; Alexiev, Alexander S. |
| Subject: | Capabilities | Customer feedback | Customization | Evolutionary search | NK | Simulation | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s00191-022-00784-5 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013441899