The power of sophistication : How service design cues help in service failures
| Year of publication: |
2020
|
|---|---|
| Authors: | Terres, Mellina da Silva ; Herter, Márcia Maurer ; Pinto, Diego Costa ; Mazzon, José A. |
| Published in: |
Journal of Consumer Behaviour. - Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 19.2020, 3 (10.03.), p. 277-290
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/cb.1816 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012272714