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The power of voice! : the impact of robot receptionists' voice pitch and communication style on customer value cocreation intention

Xiao-Xin Liu, Cheng-Yue Yin, Meng-Ran Li
Year of publication:
2024
Authors: Liu, Xiao-Xin ; Yin, Cheng-Yue ; Li, Meng-Ran
Subject: Communication style | Human-robot interaction | Robot receptionist | Value cocreation intention | Voice pitch | Kommunikation | Communication | Roboter | Robot | Kundenintegration | Customer integration | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing
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