The relationship between service quality and retention within the automated and traditional contexts of retail banking
| Year of publication: |
2009
|
|---|---|
| Authors: | Al-Hawari, Mohammad ; Ward, Tony ; Newby, Leonce |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 3/4, p. 455
|