The relationship between service quality with customer satisfaction and academic achievement in private institutions of higher learning /

Dimensions of service quality and service climate: a study of bank customers and employees in four local Malaysian banks

Ab. Wahab, Norailis, (2009)

Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization

Simpson, Eric Phillip, (2006)

The role of pure and quasi-moderators in services : an empicial investigation of ongoing customer-service-provider relationships

Sharma, Neeru, (2003)