The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Ramón Barrera-Barrera, Antonio Navarro-García, and Manuel Rey-Moreno
| Year of publication: |
2015
|
|---|---|
| Authors: | Barrera-Barrera, Ramón ; Navarro García, Antonio ; Rey-Moreno, Manuel |
| Published in: |
Achieving competitive advantage through quality management. - Cham : Springer, ISBN 978-3-319-17250-7. - 2015, p. 265-277
|
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Reisevermittler | Travel agency | Spanien | Spain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300801