The relative importance of hotels and airlines to the business traveller

Utilizes “critical incident analysis” to uncover business traveller attitudes to current changes in business travel policy. Examines the importance of flight and hotel arrangements as part of the motivation and satisfaction of the business traveller. The findings provide evidence of how the self‐esteem of travellers is affected. Also indicates that a “good hotel” and additional spare time are important factors which provide for higher levels of satisfaction.

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Year of publication:	1995
Authors:	Gilbert, David C. ; Morris, Lisa
Published in:	International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 7.1995, 6, p. 19-23
Publisher:	MCB UP Ltd
Subject:	Air transport \| Business travel \| Hotel and catering \| Journey planning \| Motivation

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/09596119510095352 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014763340