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Entwicklung einer integrativen Informationssystemarchitektur für Customer Relationship Management und Supply Chain Management
Selk, Bernhard, (2005)
Content Management zur Realisierung von Customer Knowledge Performance : Konzeption und Umsetzung bei einem Finanzdienstleister
Büren, Adrian, (2003)
Enabling partner management by integrating customer relationship management and supply chain management
Peiter, Wolfgang, (2008)
Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups
Menor, Larry J., (2001)
The marketing game!
Mason, Charlotte H., (1987)
The role of distribution in the diffusion of new durable consumer products
Jones, John Morgan, (1990)