The Road to a Modern IT Factory : Industrialization – Automation – Optimization

Online-Ressource (XX, 210 p. 61 illus, online resource)

Description based upon print version of record

Contents; List of Contributors; 1: Introduction; 1.1 No Progress Without IT Industrialization; 1.2 Cost-Efficient, but Tailor-Made; 1.3 Keep Going or Quit; 1.4 Creating More Value by Concentrating on Core Competencies; 1.5 As Readily Available as Electricity from the Tap; 1.6 The Future Starts Today; References; Part I: Critical Factors for Successful Global IT Service Organizations; 2: The Challenges of Modern IT; 2.1 Motivation; 2.2 A World in Flux; 2.2.1 Business Models Built on Information Technology; 2.2.2 New Competitors; 2.2.3 The Customer Factor; 2.2.4 Technologies

2.3 The Evolution of IT2.4 Rethinking the Role of the CIO; 2.4.1 Balancing the Needs of Optimization and Innovation; 2.4.1.1 Challenges in IT Operations; 2.4.1.2 Challenges for Innovation; 2.4.2 The CIO´s Scope of Duties; 2.5 Positioning IT Service Organizations; 2.5.1 Strategies for IT Service Providers; 2.5.1.1 Strategy A: Business Partner; 2.5.1.2 Strategy B: IT Operations/Development Partner; 2.5.2 Critical Success Factors for IT Service Organizations; 2.6 Summary; References; Part II: Industrial Reformation; 3: Transformation in the IT Industry

3.1 Industry Lifecycles and Competitive Dynamics3.2 Consolidation; 3.3 Sub-industries; 3.4 Globalized Value Chains; 3.5 Industrialization; References; 4: From Project to Product Orientation; 4.1 New Opportunities for Standardization; 4.2 Segmenting User Requirements; 4.3 Product Standardization; 4.4 Organizational Changes; References; 5: The IT Product Factory; 5.1 The Arrival of Lean in IT; 5.2 Optimizing Data Centers; 5.3 International Value Chains; References; 6: Industrialization in IT and Traditional Industries: Similarities and Differences

6.1 Industrialization: A Short Historical Detour6.2 Customers´ Expectations in Modern Industrialized Markets: Tailor-Made Mass Production; 6.3 Challenges in the Industrialization of IT Services; 6.3.1 Basic Considerations; 6.3.2 The Tension Between Objective and Subjective Quality; 6.3.3 No IT Service Contract Is Ever Fully Watertight; References; Part III: Tools for Short-Term Optimization and Greater Efficiency; 7: Short-Term Quality Improvements; 7.1 Quality Management; 7.1.1 KPIs in Operations; 7.1.2 KPIs in Project Work; 7.2 A 360 Perspective for Top Clients

7.3 Central Change Advisory Board7.4 Global 24/7 Incident and Problem Management; 8: Optimizing Costs and Efficiency; 8.1 Definitions: Efficiency and Costs; 8.2 Efficiencies and Cost Reductions: The Principles; 8.2.1 Predicting Possible Efficiencies; 8.2.2 Defining the Viable Cost Reductions; 8.2.3 The Perfect Balance Between Efficiency and Savings; 8.3 Possible Interventions; 8.3.1 Improving Efficiency; 8.3.2 Reducing Costs; 9: Governance Models; 9.1 How Tripartite Governance Models Function in Practice; 9.2 Performance Targets and Variable Remuneration; 9.3 The Need for a Central Program

References

10.1007/978-3-642-40219-7 [DOI]

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