The role and performance measurement of after-sales in the durable consumer goods industries: an empirical study
| Year of publication: |
2006
|
|---|---|
| Authors: | Saccani, N. ; Songini, L. ; Gaiardelli, P. |
| Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 21354492. - Vol. 55.2006, 3, p. 259-283
|