The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Christina Wong; Kee-hung Lai; T. C. E. Cheng; Y. H. Venus Lun
| Year of publication: |
2015
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|---|---|
| Authors: | Wong, Christina ; Lai, Kee-hung ; Cheng, T. C. E. ; Lun, Y. H. Venus |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 159.2015, p. 56-65
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| Subject: | IT-enabled | Supply chain | Information integration | Service performance | Lieferkette | Lieferantenmanagement | Supplier relationship management | Betriebliches Informationssystem | Business intelligence system | Informationstechnik | Information technology | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Kundenservice | Customer service | Unternehmenskooperation | Inter-firm cooperation | IT-gestützte Logistik | Computer-aided logistics | Informationsmanagement | Information management |