The role of benchmarking in achieving continuous service quality
Year of publication: |
1995
|
---|---|
Authors: | Yasin, Mahmoud M. ; Zimmerer, Thomas W. |
Published in: |
International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 7.1995, 4, p. 27-32
|
Publisher: |
MCB UP Ltd |
Subject: | Benchmarking | Customer orientation | Hospitality industry | Hotel and catering | Kaizen | Operating systems | Quality assurance | Service quality |
-
Website benchmarking: an abridged WAM study
Cassidy, Leonie Jane, (2016)
-
Ho, Li-Hsing, (2016)
-
Complaints management : quality of response to customer complaints in an automotive company
Rocha, António, (2025)
- More ...
-
Yasin, Mahmoud M., (2002)
-
American vs. Arab Project Managers: The Road to Effectiveness
Yasin, Mahmoud M., (1997)
-
Marques, Alzira, (2000)
- More ...