The role of competence in initiating the transition from products to service
| Year of publication: |
2009
|
|---|---|
| Authors: | Bjurklo, Margareta ; Edvardsson, Bo ; Gebauer, Heiko |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 5, p. 493-510
|