The role of expected future use in relationship-based service retention
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-Sheng Chris ; Wu, Chung-Yueh |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 21.2011, 5 (6.9.), p. 535-552
|