The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance
| Year of publication: |
2005
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|---|---|
| Authors: | Gray, Peter H. ; Durcikova, Alexandra |
| Published in: |
Journal of management information systems : JMIS. - Armonk, NY : Sharpe, ISSN 0742-1222, ZDB-ID 8831270. - Vol. 22.2005, 3, p. 159-190
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