The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
| Year of publication: |
2011
|
|---|---|
| Authors: | Pedersen, Tore ; Friman, Margareta ; Kristensson, Per |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 18.2011, 5, p. 471-476
|