The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Bidit Lal Dey, Wafi Al-Karaghouli, Stanimir Minov, Mujahid Mohiuddin Babu, Angela Ayios, Syed Sardar Mahammad, and Ben Binsardi
| Year of publication: |
2020
|
|---|---|
| Authors: | Dey, Bidit Lal ; Al-Karaghouli, Wafi ; Minov, Stanimir ; Babu, Mujahid Mohiuddin ; Ayios, Angela ; Mahammad, Syed Sardar ; Binsardi, Ben |
| Published in: |
Information systems management. - London [u.a.] : Taylor & Francis, ISSN 1934-8703, ZDB-ID 2069986-4. - Vol. 37.2020, 1, p. 2-15
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| Subject: | brand image | Mobile telecom | perceived value and customer satisfaction | service quality | switching cost | switching intention | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Mobilkommunikation | Mobile communications | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour | Wechselverhalten | Switching behaviour | Markenimage | Brand image | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10580530.2020.1696526 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199496