The role of switching cost in the e-service recovery framework among banking customers
Ajay Jose, Sonia Mathew, Rejikumar G., Dony Peter Chacko and Ajith K. Thomas
| Year of publication: |
2022
|
|---|---|
| Authors: | Jose, Ajay ; Mathew, Sonia ; Rejikumar G. ; Chacko, Dony Peter ; Thomas, Ajith K. |
| Subject: | Bank services | Banking industry | E-service | E-service failure | E-service recovery quality | E-service recovery satisfaction | ESQ | Service recovery | Switching | Switching cost | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Wechselverhalten | Switching behaviour | Beschwerdemanagement | Complaint management | Bank | Digitale Dienste | Web-based service | Kundenservice | Customer service | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-11-2020-0172 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012884465