The role of the sales-service interface and ambidexterity in the evolving organization : a multilevel research agenda
Adam A. Rapp, Daniel G. Bachrach, Karen E. Flaherty, Douglas E. Hughes, Arun Sharma, and Clay M. Voorhees
Year of publication: |
February 2017
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Authors: | Rapp, Adam A. ; Bachrach, Daniel G. ; Flaherty, Karen E. ; Hughes, Douglas E. ; Sharma, Arun ; Voorhees, Clay M. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 1, p. 59-75
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Subject: | sales-service interface | ambidexterity | multilevel | dynamic capabilities | Dynamische Kompetenzen | Dynamic capabilities | Organisationale Ambidextrie | Ambidextrous organization | Innovationsmanagement | Innovation management | Lernende Organisation | Learning organization |
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