The Science of Service Systems

edited by Haluk Demirkan, James C. Spohrer, Vikas Krishna

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

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Year of publication:	2011
Authors:	Demirkan, Haluk
Other Persons:	Spohrer, James C. (contributor) ; Krishna, Vikas (contributor)
Publisher:	Boston, MA : Springer Science+Business Media, LLC
Subject:	Dienstleistung \| Services \| Forschung \| Research \| Informationsmanagement
Description of contents:	Table of Contents [external.dandelon.com]

Extent:	Online-Ressource v.: digital
Series:	Service Science: Research and Innovations in the Service Economy
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Aufsatzsammlung
Language:	English
Notes:	Includes bibliographical references The Science of Service Systems; Foreword; Preface; Contents; Bibliography of the Contributors; Testimonials; Introduction of the Science of Service Systems; 1 Why the Science of Service Systems?; 2 Service Systems Are the Basic Abstraction; 3 Concluding Remarks; References; Embedding the New Discipline of Service Science; 1 Introduction; 2 Service Science and Its Distinctiveness; 3 Reductionism; 3.1 Assumptions in Reductionist Thinking; 4 Systems Thinking; 4.1 Emergence; 4.2 Core Systems Ideas; 5 Revisiting Reductionism; 6 Service Science Research Agenda: Issues for Knowledge Production 6.1 The Need for More Appropriate Simplification in Service6.2 The Need to Look Forward; 6.3 The Role of Technology Changes the Service System and Vice Versa; 6.4 The Need to Integrate Social Sciences (and Business), Engineering and Technology for Customer Value Co-creation; 6.5 Service Science Could Be a Disruptive Science; 6.6 Service Science as an Emerging Discipline; 7 Conclusion; 8 Implications for Research and Practice; References; Key Dimensions of Service Systems in Value-Creating Networks; 1 Introduction; 2 Service Systems and Value Co-creation; 3 Concepts and Perspectives of Value 4 Key Dimensions of Service Systems4.1 Customers; 4.2 People; 4.3 Information; 4.4 Technology; 5 Value Proposition, Acceptance, and Fulfilment; 6 Roles of the Key Dimensions in the Value Process; 7 Building Value-Creating Networks; 7.1 The Social Net; 7.2 The ICT Net; 7.3 The Integrated Net; 8 Conclusions and Implications; 8.1 Main Conclusions; 8.2 Managerial Implications; 8.3 Implication for Researchers; References; Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions; 1 Desired Characteristics of Basic Concepts 2 What Are Services?3 What Are Service Systems?; 4 Is the Second Definition of Service System Practical?; 5 Conclusion; References; Flexible Service Systems; 1 Introduction; 2 Service Systems; 2.1 Foundation; 2.2 Properties of Service Systems; 2.2.1 Diversity; 2.2.2 Complexity; 2.2.3 Dynamism; 2.2.4 Value Creation; 3 Flexible Process Graphs; 4 Formalization of Service Science Environments; 5 Example of a Service Science Environment; 5.1 Research Group; 5.2 Enterprise; 5.3 Legal Authority; 5.4 Shared Environment; 6 Conclusion; References; Semantics for Smart Services 1 Introduction and Motivation2 Goal and Structure of the Chapter; 3 Towards a Formalization of Services; 3.1 Fluents, States, and Conditions; 3.2 Actions; 3.3 Services; 3.4 Goals; 4 Semantic Service Systems; 5 Smart Service Systems; 5.1 Planning and Execution of Plans; 5.1.1 Indeterminacy; 5.2 What Can Be Done with Service Planning?; 6 Lessons from the Web Service Domain; 7 Conclusion; References; Designing Auctions for Coordination in Service Networks; 1 Introduction; 2 Market Engineering; 2.1 Markets and Auctions; 2.2 Structured Design Approach 3 Environmental Analysis: Service Value Networks Electronic reproduction; Available via World Wide Web
ISBN:	978-1-4419-8270-4 ; 978-1-4419-8269-8
Other identifiers:	10.1007/978-1-4419-8270-4 [DOI]
Classification:	Betriebliche Information und Kommunikation
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014275261